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TheInterviewsAI Interview Intelligence for Modern Hiring
TheInterviews Logo
TheInterviewsAI Interview Intelligence for Modern Hiring

Help & Support Center

Find answers to common questions, contact information, and resources to help you succeed

Contact Our Support Team

Our support team is available to assist you with any questions or issues. Reach out to us through any of the following methods:

Office Address

5000 Riverside Dr Suite 100E, Building 6,
Irving, TX 75039

Phone Support

+1 (929) 946-9493

Mon-Fri, 9 AM - 6 PM EST

Email Support

support@theinterviews.io

We typically respond within 24 hours

Follow us on social media for updates and tips

Frequently Asked Questions

Getting Started

How do I create an account?

Click on the "Sign up" button in the top navigation. You can sign up using your email or Google account.

What plans are available?

We offer various plans for both job seekers (B2C) and companies (B2B). Visit our Pricing page to see all available options.

How do I schedule a mock interview?

Once logged in, navigate to "Schedule Interview" from your dashboard to book a session with our expert interviewers.

Account & Billing

How do I update my profile?

Go to your Profile page from the dashboard menu to update your personal information, skills, and preferences.

How do I cancel my subscription?

You can manage your subscription from your Profile page. Click on "Subscription" to view options for cancellation or changes.

What payment methods do you accept?

We accept all major credit cards and process payments securely through Stripe.

Interviews & Sessions

How long are mock interview sessions?

Standard mock interview sessions are typically 60 minutes, but duration may vary based on the type of interview you book.

What format do interviews use?

Interviews are conducted via video call. You'll receive a meeting link before your scheduled session.

Can I reschedule or cancel an interview?

Yes, you can reschedule or cancel interviews from your "Upcoming Sessions" page, subject to cancellation policies.

Technical Support

I'm having trouble logging in

Try resetting your password or use the "Continue with Google" option. If issues persist, contact our support team.

The video call isn't working

Check your internet connection and browser permissions. Ensure your camera and microphone are enabled for the browser.

How do I update my resume?

Navigate to "AI Resume Optimizer" from your dashboard to upload and manage your resumes.

Still Need Help?

Our support team is here to help you with any questions or issues. Don't hesitate to reach out!